Crypto FAQ
Unlock actionable crypto insights and accelerate growth with our AI-driven analytics. Make data-led decisions to deliver outstanding results.
Your security comes first. At Blue Orion, we use bank-grade encryption, two-factor authentication (2FA), and cold storage to protect your digital assets. We comply with stringent financial regulations in United Kingdom and undergo regular audits. Funds are insured against unauthorised access, so you can trade with confidence.
- Step-by-step guidance and 24/7 support
- Risk-free demo for practising with virtual funds
- Automated tools that handle the heavy lifting for you
- Start small (from just ) and build your skills as you trade!
Card withdrawals are processed within 1-3 working days in most regions. Crypto withdrawals to external wallets are typically completed in under 30 minutes. Actual timeframes may vary depending on your bank and verification status.
We generate revenue through premium features and volume-based partnerships with exchanges, not user fees. There are no hidden charges – you will always see the exact transaction amount before confirming.
Yes! Blue Orion is available in more than 98 countries worldwide (and counting). Simply select your country during registration to confirm availability and view localised payment options. We adhere to all local regulations to keep your trading safe and legal.
- AI-powered recommendations - Receive personalised coin suggestions tailored to your risk level
- Ready-made portfolios - Curated bundles (e.g., "Starter Pack", "DeFi Bundle")
- Live market signals - Real-time buy/sell alerts for leading cryptocurrencies
Our support team is available 24/7 via live chat and email at info@blackridge-markdex.com. Average response time for urgent queries is under 15 minutes.
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Licensed Service
- Registered with FinCEN, the FCA and CySEC
- Regular audits by third-party firms
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Country-Specific Rules
- Automated geo-compliance: Our platform adapts to your country's regulations
- KYC verification conducted where required by law
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Your Funds Are Safeguarded
- Bank-grade security (just like your online banking)
- 95% of assets are secured offline (cold storage)
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA and SWIFT - 0% fee)
- PayPal (instant processing)
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Crypto Deposits
- Direct crypto transfers (BTC, ETH and USDT - 0% fee)
- QR code scanning for mobile wallets
Crypto Support
Customer Support and Assistance
For all enquiries, please contact our partner broker directly. If you don’t yet have an account with a trusted brokerage partner, let us know and we’ll help you set one up. If you experience any issues with your trading partner’s support, contact us and we’ll work to resolve them.
Support Hours
Our customer support team is available 24/7. On the rare occasion that immediate access isn’t possible, please be assured our specialists will respond to your request as promptly as possible.
